Store Policy

Please read the below store policy before ordering. Thank you! 

Item compatibility: We strive for the best accuracy possible in all of our listings.  However, our warehouse stocks many unique items and therefore we cannot bear responsibility for errors and omissions.  Please study the photos we provide and ensure that the specific item is what you are looking for.  To keep our prices extremely low, we cannot be responsible for incompatibilities.  This includes ordering the wrong part and inability to properly program a vehicle in accordance with the use of our products.


Payment:  We accept checkout payments via PayPal®. Just add the items you want to purchase to your shopping cart and proceed to checkout.  Pennsylvania residents will be charged a 6.0% sales tax. MrCanBus does NOT accept any other forms of payments (ex. personal checks or bank checks).  You can always call our customer service team at (610) 734-1234 to place an order over the phone.

Our business hours are:

Monday-Friday 9am-6pm
Wednesday 9am-9pm
Saturday 9am-3pm

All times are Eastern time.  During these hours our team is standing by to provide our customers with technical support.  Please have your order number handy when calling us for support as support is reserved for our MrCanBus customers only.


Shipping: Our shipping department takes great pride in getting your order to you as soon as possible.  Most items ship next business day within receipt of order. In order to ensure timely delivery for our e-store customers, we ship via the United States Postal Service or United Parcel Service (UPS) for most orders within the 50 U.S. states. When your order has shipped, we will email you a confirmation notice. Orders to P.O. Boxes will be shipped via USPS.

Shipments to Alaska, Hawaii, Puerto Rico, AFO/APO and Guam will have extra shipping charges, please contact us for a shipping quote before confirming your order.

-To track your order, please go to the United States Postal Service Track & Confirm or UPS tracking site and enter the tracking number(s) we provide to you.


International shipments: International shipments do not have a real time tracking number. We do have a customs and mailing number but it can not be tracked on the USPS website. Please allow 21 business days for international delivery before contacting us.


Duties and taxes for international buyers:  All international buyers are responsible for duties and taxes. Canada buyers are also charged a customs/brokerage fee.  These fees are not charged by our company. If you have any question regarding why you are being charged this fee, please refer to your government's official website.


Returns: To keep our prices incredibly low, we need your help in minimizing returns.  Please double check that your order is correct before you finalize your order. If you find that you made a mistake, or simply changed your mind, you may return your parts as long as you get them back to us within 14 days of receiving your order. They need to be in new and unused condition in the original packaging. All returns are subject to a 20% restocking fee.


Problem with your order? If we make a mistake, please make sure you include a note with your return describing the error and we will waive the restocking fee.


Damaged delivery? If you notice the damage at the time of delivery, ask the delivery driver to wait while you check out the contents. If your parts are damaged, refuse the delivery. Then, please send us an email and we'll start the process to get a new order shipped out to you. If you don't notice the damage until the carrier is gone, send us an email or call our customer service department for instructions.


Return instructions: Please print a copy of your shipping confirmation email and place it into the box you are returning. If you are returning multiple cartons please place a copy in each carton to ensure that you are credited properly. All returns must be packaged to avoid damage. Ship postage pre-paid. 


Return shipping charges are not refundable.


We recommend that you use USPS, UPS, or FedEx so that you have a tracking number. You will receive an email from us within 4 business days of our warehouse receiving your package. We will not be responsible for damaged or lost returned merchandise. Please e-mail us or call our customer service team and we will provide you with a return merchandise authorization (RMA) number. Typically it takes 3-5 business days to process a returned item once it has been received at our warehouse. You will receive an e-mail confirmation once we have received your return.  Please note that all returns received without an RMA number will not be accepted and the product will not be returned to you.


Customer Service: If you have any further inquiries, please send us an e-mail or call us at the contact information provided.

Our customer service team is standing by and we would like to resolve any issues with you, our customer.


-Please check your spam setting on your email or check your spam/filter email folder when you receive an e-mail from us.


Local installation is available in the Philadelphia metropolitan area. For more information, please contact us.